Flashcards › Office Pro O2 Test 1 Prep

Define one-way communication Sender transmits the message, receiver receives it, and the process of communication is complete Define two-way communcation Sender transmits the message, receiver gets the message, and the receiver responds with another message Examples of one-way communication Military, lecture, driving instructor Examples of two-way communication Telephone conversation, texting, dinner conversation Define nonverbal communication Consist of movements, gestures, body positions, vocal qualities, and a variety of unspoken signals sent by people Define physical barrier Articles that physically separate and prohibit communication Define cultural barrier Joining a group and wish to remain in the group, you adopt the behaviors and beliefs of the group Define emotional barrier Emotions get in the way, barriers composed of fear, mistrust, and suspicion Examples of physical barriers Book in an office chair cubical, closed doors, barrier screens, and marked territories Examples of cultural barriers Belonging to a club, religion, or socio-economic club Examples of emotional barriers Don't speak until spoken to, children should be seen not heard Define perceptual barrier How one see's another, feeling and reacting differently to others Define language barrier Having difficulty communicating verbally with others because of accents, expressions, buzz-words and jargon Define gender barrier A style of communicating with others based on their gender What can appearance and accessories communicate professionalism, belonging to a group Define listening The ability to listen intently, paying attention to nonverbal clues, clarify understanding, receiving message with an open and objective attitude, demonstrating sensitivity to the emotional content of messages Define hearing Not fully engaging, listening and responding to your communicator How can you make sure message has been received Ask for clarification, minimize gatekeepers, and/or restate the meaning Examples of perceptual barriers All Asian's are good at math, people with tattoos are a menace to society, all women are stay at home mom's Examples of gender barriers Men want to fix problems and women want to just vent, women are more emotional and men are more analitical Communication and barriers