Flashcards › Office Procedures Prep Test1

Employees should do: Have skills, Perform task correctly, Perform task efficiently, Be punctual, Have a good attendance, Have positive attitude, Be a team player Employees should not do: Gossip, Criticize, Complain, Bring personal problems to work, Waste time, Be negative, Use computers to play games or Facebook Qualities you would look for in an employee Loyal, Motivated, Honesty, Punctual, Positive attitude, Self-image, Fairness, Enthusiastic, Dependable, Good appearance, Good listener, Optimistic, Confident, Supportive List basic features of a copiers Paper size, Exposure, Copy counter, Malfunction indicator List special feature of a copiers Reduction and enlargement, ADF, Sorter, Stapler, Duplexing, Control systems What are a few steps to take before making copies Remove staples, Good quality originals, adjust exposure of original, Glass is clean, Determine number of copies, Set counter for number of copies you need, Correct size paper What are the three personality types Seller, Analyst, Controller List seller characteristics Tends to be cooperative, sensitive, understanding List controller characteristics Tends to be confident, direct, results-oriented List analyst characteristics Tends to be exact, detailed, weigh decisions Define ethics Beliefs in what is right and wrong Define Confidentiality Maintaining the privacy of information List mail classifications First-class, Second-class, Standard A, Standard B, Priority Mail What is First-Class mail used for Letters and postcards What is Second-class mail used for Periodicals by publishers & news agents What is Standard A mail used for Business to promote product and services (bulk) What is Standard B mail used for items weighing > 16 ounces < 70 lbs. What is Priority Mail used for items more than 11 ounces List the special handling services Overnight, Delivery services, certificate of mailing, certified mail, COD, Insurance, restricted delivery, return receipt, bulk mailing, shipments, electronic transmission, address change request, self addressed stamp envelops, metered mail Overnight overnight delivery Delivery services same-day delivery Certificate of mailing Proof that a letter or package was mailed Certified mail Provides a mailing receipt and record at recipient's P.O. C.O.D. pay on delivery Insurance insure package up to 5k on standard mail and 25k on registered mail Restricted delivery mail delivered to a specific address or someone authorized to accept mail Bulk mail Presorting hundreds of items Shipments packages weighing more than 70 lbs Electronic transmission Fax or e-mail Address change request Requesting addressee inform sender of any change in address (you moved) Self address stamped envelopes Included in mailing for addressee to mail back at no expense Metered mail A meter mail machine will stamp the proper postage amount onto envelopes using specialized printing images instead of individual sticky stamps. When preparing mail, you should see that Address complete, address on envelope agrees with letter, address shows through on window, proper size envelope, return address is on envelope with words address correction letter is properly signed, copy of letter is retained for your records, copies are distributed as called for in letter, enclosures are enclosed, mail weighed with proper postage Prep for Office Procedures O1 Test 1