sorting of pt. into categories based on their level of sickness triage a state of mine attitude the art of handling people wit tact and genuine concern diplomacy a person who greets pt. as they arrive at a medical office receptionist printed words displayed on a t v screen to help with hearing impaired pt. closed captioning the style of speaking and enunciating words diction first responders e m s emergency medical service describes a workstation designed to prevent work-related injuries ergonomics a special machine that allows communication on a telephone teletypewrite t t y
medical terms 